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Delivery Information
We offer the following methods: UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air as well as Post Office 1st Class (for orders under 1/2 lb), Priority and Express.
All packages under $100.00 are insured for free. We require that you buy insurance for all packages over $100.00.
All UPS packages over $1000.00 will have signature required placed on them.
We add $1.50 handling to all orders. So shipping is actual freight + $1.50 + insurance.
The following orders may result in delayed shipping:
- Incorrect shipping address
- Shipping address does not match billing address
- Payment delay or issue
- Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
- UPS failure to deliver (e.g. severe weather conditions)
Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.
Finding Your Box
If the tracking information shows the order has been delivered, be sure to check everywhere - occasionally, carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.
If You're Not Home
It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable", you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
Products Arriving Together
Most of your products will be shipped together in one box and will arrive at the same time. However, if the order is large and shipped in more than one box, your packages may arrive separately - although this is rare. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the UPS website, you can also see the estimated delivery date for each package. Note that gift certificates are shipped separately.
Please note: We are currently unable to ship to P.O. boxes and international addresses other than those mentioned above.